Customer Care Officer
- Cartrack
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Primary Functions:
- Onboarding new customers (Pre/Post implementation)
- Conduct regular reviews with customers
- Handle customer's enquiries
- Conduct health check
- Retain customers
- Conduct training feedback.
- Process cancellation
- Negotiate contract renewal
- Upsell package
- Manage OTRS Ticket
- In/Outbound Call
- Control room during office hours
- Perform other duties as assigned by the General Manager.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.
- Train customers on how to derive the most value from our Software-as-a-Service platform.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Identify opportunities to sell additional services and or Cartrack software applications to clients.
- Compile daily efficiency and productivity reports.
- Diploma/Bachelors Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service.
- Proficient in English.
- Tech-savvy and computer literate.
- Excellent communication and interpersonal skills.
- Hands-on and a positive attitude.
- Team player with a high level of energy and able to work independently.
