System Coordinator and Reporting Manager

Job Description:

Processes Architecture:

• Responsible of documenting and enhancing the logistics center processes and dataflow.
• Analytical analysis to pin point the areas of improvements.
• ISO documentation and quality checks implementation.
• Ability to standardize forms and processes within the department together with external parties.
• Follow up with the vendor contracts and introduce new ideas to enhance the lead time and cost.
• Audit warehouse processes.
• Work closely and manage all 3PL processes and KPIs.
• ICS controls.

System Coordination:

• Identify all Logistics System bugs and coordinate with IT in implementing solutions after clear testing.
• Project management of business implementations, system changes and digital transformation.
• Communicate with central and local support for Logistics and barcode/WH operation system sand follow up with any modifications needed.
• Handle all ordering system communication and deliver the know how to other team members.
• Review data maintenance to guarantee smooth operation and process.
• Responsible of all equations and parameters within the Logistics System.
• Responsible of system security and uploading of any required data.
• Ability to export required information for other departments.
• Fix minor issues and keep track on daily system reports.
• Create new parts and maintain data cleansing.
• Design and implement out-of-the-box solutions to reduce manual work and provide the team with the tools to facilitate their jobs.
• Manage a pool of datasets to create a cube of reporting and analysis.
• Responsible of parts pricing, discounts, parameters, customer creations, and invoicing.

Reporting and KPIs:

• Generate tools and systems support to enhance daily operations.
• Provide required periodical reports to local management together with RLC and GLC.
• Provide KPIs to pin point areas of improvement.
• Implement reports for all operational aspects including but not limited to inventory management, location management, warehouse capacity analysis, clearance processes, lead-time analysis…etc.
• Support other team members in enhancing their current processes by introducing new tools.
• Create process automation and enhancement.
• Logistics, Stock, warehouse, and backorder Dashboard should be revised weekly by the logistics team.
• First line of contact for various GCSP departments including RLC to report any central figures.
• Out-of-the-box analysis to identify cost reductions, reduce manual work and enhance the sales function.
• Maintain and create BI reports according to the business needs.

Warehouse Management:

• Manage 3PL RF scanning and barcode system through daily operation.
• Holds responsibility of all administration and procurement work related .
• Manage warehouse processes through running daily interaction to the inbound / outbound processes.
• Manage all 3rd party communications and discussions in terms of facility needs or maintenance.
• Running inbound process over the WH management system.
• Handling the process of central claiming.
• Perform Month-end and re-ordering proposal whenever needed.
• Perform perpetual and year end counting.

Qualifications:

Training and qualification:

• Bachelor’s Degree in Computer Science/information systems/Engineering/Finance or any equivalent field from a reputable university.
• Good IT and analytical capabilities is a must.
• Relevant post graduate study is preferable.

Technical knowledge:

• Strong analytical and problem-solving skills.
• Previous exposure to international business.
• Knowledge of supply chain and spare parts system.
• Experience in departmental and personnel management.
• Familiarity with project management methodologies (certification is a plus) .
• Proficiency in data base design with SQL and other data query languages.
• Strong proficiency in BI tools (e.g., Tableau, Power BI, QlikView).

Soft skills/individual competence:

• Excellent communication and interpersonal skills.
• Excellent presentation skills.
• Excellent leadership and managerial skills.
• Excellent problem solving and analytical skills.
• Excellent Negotiation skills.
• Excellent customer orientation skill.
• Excellent Time and stress management skills.

Experience:

• 4-5 years of experience in analytical reporting with at least 1 years in a similar position holding the same responsibilities and tasks.

Language

• Fluency of spoken and written Arabic and English languages.
• German language is a plus.