وصف الوظيفة
Rgheeb is looking for enthusiastic and customer-oriented Call Center Representatives to join our innovative team. In this role, you will be the voice of our company, providing exceptional support to our clients and addressing their inquiries and concerns effectively. Your primary responsibilities will include answering calls, resolving issues, and providing information about our products and services. The ideal candidate will possess excellent communication skills, a friendly attitude, and the ability to manage multiple tasks in a fast-paced environment. At Rgheeb, we believe in fostering a supportive atmosphere that encourages growth and teamwork. If you are passionate about customer service and enjoy helping others, we invite you to apply for this exciting opportunity to make a difference in our clients' experiences.
Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Identify customer needs and provide accurate information and solutions to inquiries.
- Document customer interactions and maintain accurate records in our CRM system.
- Follow up on customer inquiries and ensure timely resolution of issues.
- Collaborate with team members to achieve performance targets and improve service quality.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Provide feedback to management regarding customer concerns and suggestions for service improvements.
متطلبات الوظيفة
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and remain calm under pressure.
- Proficient in using computer systems and CRM software.
- Strong listening skills and a passion for helping others.
- High school diploma or equivalent; a degree in a related field is a plus.