Manager Network, Airport IT & End-User Support

Beond is seeking a skilled and proactive Manager of Network, Airport IT & End-User Support to lead the design, implementation, and maintenance of our IT infrastructure across airport and office operations. This is a hands-on role that ensures high availability, robust network security, and responsive support for end-users and key business systems.

You will manage enterprise networks, deliver user support across platforms, and oversee the performance of our aviation IT systems — including Zenith PSS. You will also collaborate with airport authorities, vendors, and internal stakeholders to ensure our IT environment supports operational efficiency and customer experience excellence.

Responsibilities

• Lead the architecture, administration, and support of the network infrastructure including core, access, WAN, VPN, SDWAN, internet segments, and Azure cloud environments.
• Manage and support network security systems including firewalls and intrusion prevention systems (IPS).
• Administer wireless, SDWAN, and VPN infrastructure across offices and airport locations.
• Ensure the data network is designed and maintained for high uptime and performance.
• Evaluate, deploy, and manage tools for monitoring, measuring, and reporting on network and systems performance.
• Deliver end-user support and administer Microsoft Office tools across the organisation.
• Establish and maintain IT support and infrastructure at all airport and office locations; work closely with airport authorities and third-party solution providers.
• Oversee the implementation, support, and performance of airport IT systems, including Zenith PSS.
• Support the development of a digital workplace and ensure security and patching across end-user devices.
• Oversee IT service management processes including ticketing tools and SLA reporting.
• Lead a team of IT professionals, providing support, development, and performance management.