Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues.
Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability.
Monitor and support daily IT operations for business continuity.
Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X).
Address client inquiries effectively and ensure excellent communication for issue resolution.
Document technical issues, solutions, and standard procedures for knowledge sharing.
Collaborate with Tier 2 and Tier 3 support teams for escalations.
Assist with onboarding of new employees and provide technical orientation and support.
Participate in IT projects including upgrades, migrations, and implementation of new technologies.

Strong experience in troubleshooting, diagnostics, and problem-solving.
Familiarity with infrastructure deployment and monitoring.
Proficiency in both hardware and software support environments.
Clear and effective communication skills with the ability to translate technical terms to non-technical users.
Demonstrated leadership in handling escalated issues and mentoring junior team members.

ملخص الوظيفة

Support Engineer