Bachelors degree with minimum 5 years of experience in Service Desk role supporting ICT Customers
Good Knowledge of ICT services like cloud( VMware and Open stack) security solutions, data center, IOT etc
Experience in ITSM tools like ManageEngine and HPSM
Good understanding of ITIL for service management
Ability to work in shifts 24x7 and over weekends
ITIL V4 certification .
Microsoft / Oracle / VMWare certification is added value
Good Communication Skills
Good Microsoft Excel and PowerPoint report skills

ملخص الوظيفة

Service Desk Engineer