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Job Description
Key Responsibilities:
- Scheduling customer bookings and managing arrivals to ensure smooth operations and avoid peak-time congestion.
- Welcoming customers in a courteous and efficient manner to align with Mazda’s service standards and enhance customer satisfaction.
- Handling telephone inquiries promptly and professionally to maintain service quality and responsiveness.
- Conducting joint road tests and inspections to ensure accurate diagnosis and reduce repeat repairs.
- Promoting optional services, accessories, and upselling opportunities to maximize revenue and add customer value.
- Creating accurate Repair Orders and estimates at vehicle drop-off to set clear expectations and avoid delivery-time issues.
- Ensuring first-time fix accuracy and coordinating with technicians to uphold quality standards and customer trust.
- Inspecting vehicle inventory and documenting discrepancies with customer acknowledgment to prevent future disputes.
- Monitoring repair progress and proactively updating customers to ensure timely delivery and manage expectations.
- Ensuring all documentation is complete and vehicle is ready before delivery to avoid last-minute delays.
- Presenting invoices and explaining charges, including warranty/goodwill terms to ensure clarity and customer satisfaction.
- Maintaining accurate customer records in the DMS and following up post-service to build lasting relationships and ensure satisfaction.
- Following up with lapsed customers and reporting potential issues to the Service Manager to support retention and issue resolution.
- Staying updated on product knowledge, technical updates, and warranty processes to deliver informed and efficient service.
- Performing other ad-hoc duties or projects as assigned by management to support departmental goals.
- Graduate in Engineering / Diploma in Automobile / Mechanical
- 2-3 year experience as Service Advisor/Service Consultant, within a reputable automotive dealership.
- Sound Technical knowledge with ability to understand customer needs and requirements.
- Strong analytical, communication and inter-personal skills with administrative competence.
- Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
- Job Identification 204
- Posting Date 04/14/2025, 08:28 AM
- Apply Before 04/30/2025, 08:28 AM
- Locations GB Dubai Office , Dubai, AE
- Division Motors Division
- Function Admin & Operations Support
- Employee Category Permanent Full Time
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