Sector Communications Manager

Responsibilities

• Responsible for safeguarding and enhancing RCU's reputation, building trust, and promoting a clear understanding of its mission while highlighting its contributions towards creating a resilient, livable city in line with Vision 2030. This role involves managing stakeholders, and crisis management, as well as overseeing collaboration with external agencies to ensure smooth execution of communication strategies.

1 Strategic Leadership:

• Develop and implement a comprehensive corporate communications strategy that aligns with RCU's vision, mission, and goals.

• Provide strategic counsel to senior leadership on communication matters.

• Oversee the development and execution of communication plans for various initiatives, including social development, economic development, and service delivery projects.

• Manage relationships with external agencies, ensuring their work aligns with RCU's communication objectives.

2 Reputation Management:

• Proactively build and protect RCU's reputation through strategic communication efforts.

• Monitor media coverage and public sentiment, identifying and addressing potential reputational risks.

• Develop and implement crisis communication plans to mitigate and manage any issues that may arise.

3 Stakeholder Engagement:

• Foster strong relationships with key stakeholders, including local communities, investors, media, and influencers.

• Build and maintain strong relationships with business owners and teams across all RCU sectors. Act as a trusted advisor and advocate, fostering open communication and collaboration.

• Gain a deep understanding of internal stakeholders' business objectives, challenges, and communication needs through proactive engagement and regular communication.

• Translate business needs into actionable communication plans that support their goals and align with RCU's overall strategy.

• Advocate for the needs and priorities of internal stakeholders, ensuring their perspectives are actively considered and incorporated into decision-making processes.

• Provide strategic communication counsel and support to internal teams (Marketing Communications, Media Center, Advocacy, Radio, Brand, Internal Comms), helping them develop effective communication strategies and tactics.

• Facilitate cross-functional communication and collaboration, breaking down silos and promoting information sharing across RCU.

• Manage media relations, including press releases, media inquiries, and interviews.

4 Content Creation and Management:

• Oversee the development of high-quality content across various channels, including press releases, social media, website content, and internal communications.

• Ensure consistency of messaging and brand voice across all communication materials.

• Manage the production of creative assets, such as videos, photography, and infographics.

5 Measurement and Evaluation:

• Establish and track key performance indicators (KPIs) to measure the effectiveness of communication efforts.

• Utilize data and analytics to inform communication strategies and optimize performance.

• Regularly report on communication activities and their impact to senior leadership.

6 Team Leadership:

• Ability to lead and influence without authority, a team of communication professionals across different departments, providing guidance and mentorship.

• Foster a collaborative and high-performing team culture.

• Ensure effective coordination and collaboration with other departments within RCU.

Job Description

Qualifications

• Bachelor's degree or equivalent experience in Communications
• 5+ years' of experience in communications operations
• Experience posting and formatting content using a Content Management System (CMS)
• Excellent written and verbal communication skills