Associate - Guest Care Center
- Six Flags Qiddiya City and Aquarabia
- الرياض السعودية
- Full-time
وصف الوظيفة
Associate - Guest Care Center at Six Flags & Aquarabia Qiddiya City plays a fundamental role in delivering exceptional service to our guests. This entry-level position focuses on assisting guests with inquiries, providing information about park attractions, and ensuring that each visitor enjoys a seamless experience. Associates will be the first point of contact for guests and will work diligently to foster a positive and friendly atmosphere.
Responsibilities:
- Welcome guests and address their initial inquiries via phone, email, and in-person interactions.
- Provide accurate information regarding park hours, events, attractions, and services.
- Assist guests in navigating the park and ensuring they have access to the resources they need.
- Document guest interactions in the customer relationship management (CRM) system for tracking and improvement purposes.
- Support the team in resolving guest concerns by following established service protocols.
- Engage with guests to enhance their experience, making recommendations for attractions and shows.
- Maintain a positive and friendly demeanor, contributing to an enjoyable atmosphere for guests and team members alike.
- Participate in training sessions to improve product knowledge and customer service skills.
- Adhere to safety and operational guidelines to maintain a safe environment for all.
متطلبات الوظيفة
Education
Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Experience
0-3 years of experience in customer service, operations support, or data analysis roles.
Skills
Strong analytical skills, with the ability to interpret data and provide actionable insights.
Excellent organizational and multitasking abilities, ensuring efficient management of multiple projects and priorities.
Effective communication skills.
Problem-solving and critical thinking skills, particularly for identifying and addressing operational challenges.
Team-oriented mindset, fostering collaboration and supporting team objectives.
Attention to detail, ensuring accuracy in reporting and process management.
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Customer-focused mindset, with a passion for improving guest experiences and loyalty.
Languages: Fluent in Arabic & English.
Competencies
Self-Actualization & Fulfilment: Proficiency Level – ADVANCED
Team Synergy & Development: Proficiency Level - ADVANCED