Team Leader, Courier Operations
- Mrsool
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Who Are We❓
Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
The Job in a Nutshell💡
We are looking for an experienced Courier Care Team Leader to join our team. In this role, As a Courier Operations Team Leader, you play a crucial role in the couriers’ journey. You’re the focal point between couriers, customers, and stores, monitor the courier’s movements, and ensure the orders are fulfilled smoothly. Furthermore, you’re responsible for resolving any issues and reporting suspicious behavior.
This position offers an exciting opportunity to make a significant impact by building strong partnerships and ensuring the success of our restaurant clients.
If you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today!
What You Will Do💡
- Supervise and support the courier team to ensure smooth and efficient operations.
- Monitor daily performance metrics (on-time deliveries, service levels, AHT, CSAT ,etc.) and take corrective actions as needed.
- Coordinate with other departments (customer service, partner Operations, logistics, product ) to resolve operational issues.
- Ensure compliance with company policies and delivery procedures.
- Optimize processes to improve standard operating procedures to enhance service quality and efficiency.
- Track and analyze key performance indicators (KPIs) related to the team.
- Prepare reports on team performance, operational challenges, and improvement plans.
- Conduct performance reviews and provide constructive feedback to the team .
إمتيازات الوظيفة
What We Offer You❗
- Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs.
- Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.
- Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
- Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
متطلبات الوظيفة
- Previous experience in Operations or courier operations any related field .
- Strong leadership and people management skills.
- Excellent problem-solving and decision-making abilities.
- Strong communication skills to interact effectively with team and other internal teams.
- Ability to work in a fast-paced environment and handle pressure.
- Proficiency in using logistics software and tracking systems.
- Flexibility to work shifts, weekends, and during peak operational periods.
Who Will Excel ❓
- Fluency in English (written and spoken); additional languages are a plus.
- Experience within the food and beverage or tech industry.
