Mailscale: Lead the Customer Support Team of a Startup

Mailscale is looking for a Lead the Customer Support Team of a Startup

At Mailscale, we're helping businesses to grow and be seen by sending more emails.

We care about customers.

A lot actually.

Our bold vision is to create a 5-star hotel experience for them.

An experience that gets them to feel understood and taken care of.

To achieve this, we need talented leaders just like you :)

Does this excite you?

• Lead, hire and manage a support team.


• Develop, implement and improve support strategies and KPIs.


• Maintain & Improve support documentation and processes.

• Proven experience in customer support or similar roles.


• Proactive and solution-oriented mindset. You need to see problems and be able to fix them.


• Strong communication and leadership skills.


• Empathy and passion for customer service.

• Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.


• Growth: Advance your career in an exciting, fast-growing startup.


• Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.


• Flexibility: Enjoy a flexible work setup focused on outcomes.