وصف الوظيفة
Job Description
Key Responsibilities:
- Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives
- Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Job-Specific Knowledge & Skills:
- Ability to multi-task and cope with peaks of demand
- Proficient secretarial and computer skills
- Advanced user of Microsoft Office an advantage
