Customer Service Executive
- Huda Beauty
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest-growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!
Summary: Huda Beauty is looking for a highly motivated Customer Service Executive to be responsible for overseeing the life-cycle of customer orders, from their receipt all the way through to delivery, providing world-class customer service to both our internal and external partners. Huda Beauty customers are expected to receive a seamless service that fosters long-term relationships and ultimately brand growth and expansion. This role ensures a seamless flow of order information between customers and Huda Beauty and vice-versa.
إمتيازات الوظيفة
Our Benefits & Perks:
- Monthly “Self Love Days” – at company discretion
- Premium Medical/Dental/Vision coverage for employee plus dependents
- Monthly coaching sessions with our in-house Success Coach
- Employee discounts on all Huda Beauty & Wishful products
- Quarterly product gifting
Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
متطلبات الوظيفة
Essential Duties and Responsibilities:
- Full management of the Influencer & PR order processing and dispatch according to launch date requirements
- Ensuring a smooth flow of order information into ERP Microsoft Dynamics system when orders are received, either manually, through the upload function or EDI
- Be the main point of contact between customers and HB for any queries regarding orders and order amendments
- Manage orders with the warehouse making sure orders are shipped in a timely manner
- Creating and coordinating return orders for agreed RTV’s from commercial, ensuring returns are reconciled based on quantities received by the DCs
- Raise investigations on order shortages with our warehouses and provide solutions
- Prepare and Provide all documentation required for orders dispatch
- Communicate month-end order status and phasing updates to the Customer Service Manager
- Oversee the COA (Certificate of Analysis) Process Management
Requirements:
- Strong knowledge of Shipping & Customs Documentation from Dubai
- Excellent and timely communication skills to effectively liaise with internal and external stakeholders
- Strong organizational and time management skills; able to handle multiple priorities
- Enjoy working in a fast-paced working environment
- Great attention to detail and ability to work under pressure
