Customer Service Representative
- Ontime Group
- Dubai - United Arab Emirates
- Full-time
وصف الوظيفة
Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.
Responsibilities:
- Respond promptly and effectively to customer inquiries via phone, email, and chat.
- Provide accurate information regarding our products and services to assist customers.
- Assist clients with issues, complaints, and provide solutions in a timely manner.
- Document customer interactions and maintain comprehensive records in our CRM system.
- Collaborate with other departments to resolve customer issues and enhance the customer experience.
- Follow up with customers to ensure their needs were met and satisfaction was achieved.
- Collect feedback and suggest improvements to enhance the customer service process.
- Stay informed about product updates and company policies to provide accurate assistance.
إمتيازات الوظيفة
Salary + Benefits
متطلبات الوظيفة
- Previous experience as a Customer Service Representative or in a similar role.
- Outstanding communication skills, both verbal and written.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism.
- Customer-oriented with a passion for providing excellent service.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Positive attitude and resilience to work in a fast-paced environment.
- Fluency in English; additional languages are a plus.
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