وصف الوظيفة
Job Description
Run day-to-day operations related to banks requests to maintain BAU.
Responsibilities
- Able to lead the investigations internally and take ownership of the issue until closure
- Team player and able to empathize with the client.
- Customer focused and should be able to work under extreme pressure(s) and should have an easygoing attitude with ability to multi task.
- Self-motivated and ability to manage the client and represent the client internally
- Has the initiative to manage the daily tasks without any supervision
- Ensure transaction in customer issues getting closed, where these are pending confirmation from client banks.
- At all times, remain accessible and display the required energy and passion to ensure excellent support to client banks.
- Load payments files for all clients.
- Export all incoming POS
- Run End of day.
- Generate End of day reports.
- Outgoing generate for the acquirer banks and send files to VAP.
- Retrieve the ITF (Incoming Files) from the VAP.
- Load the retrieved files on NIE’s systems.
- Generate Edit package incoming reports For All Clients.
- Retrieve the bridge file from the FTP.
- Check that the sequence of the file is correct.
- Send chargeback outgoing to VAP.
- Updating exchange rates for all clients.
- Check the pending outgoing report with the chargeback team.
- Sending the files & reports to the banks.
- Send daily operation activities to operation supervisor through E-mail.
- Perform other related duties as requested by the company.
QUALIFICATIONS
Bachelor’s degree from a recognized university or related discipline
Experience Type
0+ years of experience in a related function
Job Specific Skills
- Microsoft Office
- Computer knowledge
- Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Intermediate level.
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