Operation Supervisor
- ACCESS PARTNERS
- Hail Province Saudi Arabia
- Full-time
وصف الوظيفة
Roles and Responsibilities - Supervisor
- Own end to end responsibilities of store operations
- Ensure all protocols related to inventory management are followed by ensuring:
- 5S of the store
- Weekly stock checks
- Daily inventory walks
- Security audits
- Manage a team of shift team leaders, logistics associates, delivery associates, warehouse staff and cashier
- Ensure all payroll/attendance related activities are closed as per the agreed date
- Monitor all the key metrics of the store
- Ensure compliance is maintained as per the legal local norms
- Conduct monthly store audits to ensure inventory placement is done as per policy
- Own all the relevant metrics related to inventory management, delivery experience and customer experience
- Ensure all the team members are trained properly in their assigned roles
- Take proactive action in times of need and ensure timely escalations when required
- Own the cash management at the store, and ensure timely reconciliation and deposition of cash
- Take relevant action or decisions on roster management of warehouse staff and delivery staff to ensure productivity and performance expectations are met
- Send daily reports on store performance and other parameters
- Analyse avenues to increase the orders by increasing serviceability wherever needed
- Productivity of warehouse staff and delivery staff
- Delivery promise adherence
- Warehouse shutdown minutes
- Inventory management metrics (missing/damage etc)
- Customer complaints per 1000 orders
- Picking and putaway TATs for fresh stock/orders
- Min. Bachelors degree
- Good understanding of excel and google sheets
- Ability to read and understand numbers
- Past operations leadership experience in ecommerce/logistics or retail sector preferred
This job is provided by Shine.com