Operations Associate
- Miral Experiences
- Abu Dhabi - United Arab Emirates
- Full-time
وصف الوظيفة
Job Description
Job Scope:
- Welcome the guests in a warm and friendly manner.
- Ensure all rides and attractions rules and regulations are enforced at all times.
- Ensure all rides and attractions start up and closedown procedures are completed correctly.
- Organize and regulate queuing systems for all rides and attractions.
- Ensure height measuring is conducted accurately and efficiently.
- Ensure ride platforms are organized for operation.
- Explain, distribute and fit ride safety clothing to guests that require it.
- Ensure that guests load and unload from rides and attractions safely and efficiently.
- Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
- Check safety equipment (fire extinguishers, emergency exits and emergency routes).
- Communicate clearly with guests, colleagues and management at all times.
- Be able to use the ride stop and emergency stop functions effectively and confidently.
- Delivering fun and memorable experiences to the guests.
- Opening and closing the rides and attractions to guests.
- Follow all Health and Safety policies and procedures.
- Record all details of the daily operation or a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
- Ensure that the daily ride documentation is kept up to date, tidy and accurate.
- Handle and lead ride downtimes and emergency situations as and when required.
- Ensure clean and safe environment.
- This position requires a large time spent standing and talking on positions.
- Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.
- Any other tasks that may be required from time to time to perform to meet the needs of the business.
- Good customer service skills
- Good communication skills
- Ability to work within a team and on their own
- Outgoing and enthusiastic personality and have a passion for guest interaction and communication
- Speak and understand English language
- Ability to work under pressure and long shift times
- Integrity – being honest and ethical
- Higher secondary or equivalent
- 1 year rides and attractions experience in another theme park
- Speak and understand Arabic language
- Creativity and alternative thinking to develop new ideas for and answers to work related problems
- For Operator position training:
- Ability to manage small teams
- Ability to concentrate uninterrupted for long periods of time
- Ability to operate machinery safely and efficiently
- Ability to multi-task
- Ability to oversee the safety of all colleagues and guests at a particular ride or attraction
