وصف الوظيفة
- Jira Configuration: Customize and configure Jira projects, workflows, issue types, fields, and screens to align with business requirements.
- Integration: Integrate Jira with other tools and systems (e.g., Confluence, Bitbucket, CI/CD tools) to enhance productivity and streamline processes.
- User Support: Provide technical support to users, troubleshooting issues, and offering solutions to optimize their use of Jira.
- Training: Conduct training sessions for team members on how to effectively use Jira and its features.
- Reporting: Create and maintain dashboards and reports to track project progress, team performance, and other key metrics.
- Collaboration: Work with cross-functional teams to gather requirements and implement solutions that improve workflows and processes.
- Maintenance: Perform regular system maintenance, updates, and backups to ensure the integrity and security of the Jira environment.
- Documentation: Maintain comprehensive documentation of configurations, processes, and best practices.
- Interact with Vendor Support to resolve issues related to Clarity PPM
- Support and Troubleshoots L1 and L2 tickets raised by End Users.
متطلبات الوظيفة
- Bachelor Degree or higher in Computer Science or related field.
- 4-6 + years proven experience as a Jira developer or in a similar role, with a strong understanding of project management methodologies (Agile, Scrum).
- Atlassian Certified (ACP100)
- Proficiency in Jira administration, scripting (e.g., Groovy, JavaScript), and familiarity with REST APIs.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
- Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
- Strong understanding of database concepts (Oracle, Generic SQL, Relational Modeling/DB Design).
- Strong Knowledge of Database (SQL/Oracle/PLSQL)
- Knowledge in system database structure
- Experience with project management methodologies processes and tools.
- Excellent troubleshooting skills and techniques.
- Strong analytical skills.
- Well-developed ability to priorities activities and resources.
- Excellent communication and presentation skills – written and verbal.
- Well-developed interpersonal skills.
- Ability to interact effectively at different levels within the business.
- Ability to handle multiple activities simultaneously and operate effectively under pressure.
- Strong problem-solving skills.