Head of Client Relations

Job Summary:
We are seeking a highly skilled and strategic Head of Client Relations for our client. This role will lead the client relationship function, ensuring the delivery of exceptional service, maintaining long-term partnerships, and driving revenue growth. The successful candidate will play a critical role in strengthening the client’s position within the financial services sector by building trust and ensuring client satisfaction.

Key Responsibilities:

• Develop and maintain strong relationships with high-value clients, ensuring their needs are met and exceeded.
• Act as the primary point of contact for strategic clients, addressing concerns and facilitating solutions.
• Foster long-term partnerships by understanding clients' business goals and aligning services to meet their objectives.
• Lead and mentor the Client Relations team to ensure high performance and consistent service delivery.
• Set clear objectives, KPIs, and goals for the team, ensuring alignment with overall strategies.
• Drive a culture of client-centricity within the organization.
• Collaborate with the management team to develop and execute strategies that enhance client retention and satisfaction.
• Identify new business opportunities within the client base to drive upselling and cross-selling initiatives.
• Analyze market trends and client feedback to recommend service improvements and innovations.
• Ensure that all client interactions comply with ADGM regulations and internal policies.
• Prepare and present detailed reports on client satisfaction metrics, feedback, and business development initiatives.
• Represent the organization at industry events, conferences, and client meetings to enhance visibility and strengthen relationships.
• Organize client engagement activities such as workshops, seminars, and appreciation events.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
• Minimum of 8-10 years of experience in client relations, business development, or account management within the financial services sector.
• Proven track record of managing high-value client portfolios and achieving revenue targets.
• Strong interpersonal and communication skills with the ability to influence and build trust.
• Strategic thinking and problem-solving capabilities.
• Excellent leadership and team management skills.
• Proficiency in CRM software and client relationship tools.
• In-depth understanding of financial services, products, and regulatory requirements within the ADGM framework.
• Familiarity with the financial landscape in the UAE and GCC region.