Helpdesk Support Specialist

Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Riyadh office. We offer competitive compensation and an excellent benefits package.

Position Summary

The Technical Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.

The Available Shifts For This Position Are

7:00 AM – 4:00 PM Riyadh Time

8:00 AM – 5:00 PM Riyadh Time

Duties & Responsibilities

• Resolves complex technical issues at point of contact
• Utilizes customer service skills to effectively support a demanding client base
• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
• Candidate should also be flexible to work overtime as needed
  
  

Skills & Competencies

• Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
• Must be highly productive, able to balance competing priorities and meet all established productivity measures
• Ability to adapt to a fast-changing environment
• Excellent analytical and problem solving skills
• Position also requires the ability to work under pressure to meet strict deadlines
• Have an excellent command of both written and spoken English and Arabic
  
  

Qualifications & Prior Experience

• Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization
• Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable
• A+ and Network+ certifications are highly desirable
• Prior experience documenting interactions and using an IT ticketing system